Terms and Conditions

Welcome to Rekindle Mind!

These are the terms and conditions for:

  • Rekindle Mind application (Available on Google Play and App Store).

  • (Insert website URL)

By using the platform and services, you agree to be bound by these terms and conditions and our privacy policy. In these terms and conditions, the words "platform" refers to the Rekindle Mind application and website together, "we", "us", "our" and "Rekindle Mind" refers to Rekindle Mind and "you" and "user" refers to you, the user of Rekindle Mind.

The following terms and conditions apply to your use of the platform and services. This includes the mobile and tablet versions, as well as any other versions of Rekindle Mind accessible via desktop, mobile, tablet, social media or other devices.




This agreement sets forth the legally binding terms for your use of Rekindle Mind's services. By registering and using the platform, you agree to be bound by this agreement. If you do not agree to the terms of this agreement, you must not use the platform and stop using the services immediately. We may modify this agreement from time to time, and such modification will be effective when posted on the platform. You agree to be bound by any modifications to these terms and conditions when you use Rekindle Mind's services after such modification is posted; therefore, it is important that you review this agreement regularly.

The services are not directed to persons under the age of 18. Rekindle Mind does not knowingly collect information from persons under the age of 18 or allow them to create an account or access the features of the services on their own. If you are under the age of 18, please do not submit any personal information about yourself to Rekindle Mind unless you have proper permission from the appropriate parent or legal guardian. It is the responsibility of parents and legal guardians to determine whether any of the content and services offered on the website is appropriate for their children or minors under their guardianship.

You represent and warrant that all registration information you submit is accurate and truthful; and that your use of the platform does not violate any applicable law or regulation. Rekindle Mind may, in its sole discretion, refuse to offer the services to any user and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the service and the platform is revoked in such jurisdictions.

By using the platform, you represent and warrant that you have full right, power and authority to enter into this agreement and to fully perform all of your obligations hereunder. You further represent and warrant that you have no legal incapacity or contractual restriction that would prevent you from entering into this agreement.



Users will be able to register and open an account on the platform. When registering on the platform, the user must choose a password and may be asked for additional information such as email address. You are responsible for maintaining the confidentiality of your password and account information, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Rekindle Mind of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you log out of your account at the end of each session. You may never use another user's account without Rekindle Mind's prior authorization. Rekindle Mind will not be liable for any loss or damage arising from your breach of this agreement.

Users may cancel their accounts at any time and for any reason by following the instructions on the platform or by sending us their request through our contact information. Such cancellation will only result in the deletion of the account and the deletion of all personal data transferred to Rekindle Mind.

Rekindle Mind reserves the right to terminate your account or your access immediately, with or without notice, and without liability to you, if Rekindle Mind believes that you have breached any of these terms, provided Rekindle Mind with false or misleading information, or interfered with another's use of the platform or the service.



By providing Rekindle Mind with your email address, you agree that we may use your email address to send you notifications about Rekindle Mind. We may also use your email address to send you notifications and other messages, such as changes to service features, news and special content. If you do not wish to receive these emails, you may opt-out of receiving them by submitting your removal request through the contact information or by using the "unsubscribe" option in the emails. Opting out may prevent you from receiving notifications and mailings about updates, news or special content.



Rekindle Mind offers the following services:

  1. Electronic self-screening assessments for anxiety and/or depression related symptoms. These assessments are based on medically validated studies, and while only a qualified health care provider can make a formal diagnosis, these assessments can help you determine if Rekindle Mind's services might be of benefit to you.

  2. Information on the platform about depression and anxiety, treatments for these and other behavioral health conditions, and how to access these treatments.

  3. Connecting with a licensed Health Care Provider who is affiliated with Rekindle Mind ("Health Care Provider(s)") for treatment.

  4. Mental health services, including therapy and psychiatric care, on a recurring basis.

  5. Monitor your care and progress through other tools and resources.

Please note that in order to receive Rekindle Mind services, you must agree to the Telehealth Consent policy, which will consist of: (1) your voluntary authorization to the provision of treatment by Healthcare Providers as deemed necessary in the professional judgment of Healthcare Providers; (2) your acknowledgement that no guarantees have been made as to the effect of such treatment; (3) your understanding that you have the right to refuse any treatment and to discuss any treatment with Healthcare Providers; and (4) your understanding that you are responsible for payment for the services provided to you.

Users will be able to find mental health related Healthcare Providers of different specialties and schedule consultations or treatments through the platform with these Healthcare Providers. Consultations will take place on the date and time scheduled through the platform. Once the scheduling and payment process is completed, the user will receive a confirmation email with the date and time of the consultation and instructions on how to access the consultation via video call. Check the price of consultations and the availability of Healthcare Providers before scheduling a consultation.

If you have any problems with the scheduling of consultations or need to cancel a scheduled consultation, please contact us through our contact information.

Rekindle Mind may cancel any services or consultations and may change or discontinue the availability of services and consultations at any time at its sole discretion. In the event of cancellation of services or consultations by Rekindle Mind, any payment made for the consultation or service will be refunded in full. The above provision does not affect your statutory rights.

For more information about our services, please contact us through our contact information, our support team will be attentive and available to answer your questions and concerns.



Rekindle Mind and Healthcare Provider services will be paid through the payment processors available on Rekindle Mind. Upon scheduling a service or consultation and processing a transaction, we will issue an electronic receipt that will be sent to the email address you provided to us at the time you scheduled the consultation or service. The email and transaction receipt may be sent through the payment processors available on Rekindle Mind. Upon scheduling a service or consultation and processing a transaction, we will issue an electronic receipt which will be sent to the email address you provided to us at the time of scheduling the consultation or service. The email and transaction receipt may be sent through the payment processors available on Rekindle Mind.

If you find any inconsistencies in your billing, please contact us through our contact details or you can make a complaint through the customer service of the relevant payment platform.

If your card is declined, you will receive an error message. No payment will be charged to your card and no transaction will be processed. There may be a pending transaction on your account until your card issuing bank withdraws the authorisation. This usually takes 2 to 5 working days. Your card may be declined for a number of reasons, such as insufficient funds, AVS (Address Verification System) mismatch or you have entered an incorrect security code.

If your payment is declined, you will need to provide an alternative payment method or provide another card on which the payment can be charged and processed.

The price of services will be determined based on the services and the price of consultations determined by health care professionals. Rekindle Mind reserves the right to determine the price of the services and to modify the price of the services at any time and without prior notice.


6. SENSITIVE INFORMATION (Health information)

Sensitive information includes, but is not limited to, information related to a person's health. Certain sensitive user or client information (health information) is necessary for the proper delivery of our services and the services of Healthcare Providers. Rekindle Mind's policy is that sensitive information will be treated as confidential information and will be used and disclosed only for the purposes for which it was provided and authorized, unless the user or customer agrees otherwise or the law permits the use or disclosure of this information. By using Rekindle Mind's services, you consent and agree to the processing and storage of such sensitive information for the uses expressly described in this policy. Sensitive information you provide through our services and the services of Healthcare Providers will never be disclosed or published to unauthorized third parties and will be treated as confidential information by Rekindle Mind indefinitely.



By using our services, you agree that Rekindle Mind does not guarantee any beneficial results, success or failure of the services provided by Rekindle Mind. Rekindle Mind is not responsible for the results that our users may obtain through the use of the services provided by Rekindle Mind, including the services of the Healthcare Providers. User acknowledges that the ultimate success or failure of the services provided by Rekindle Mind and the Healthcare Providers will be the result of each particular situation beyond the control of Rekindle Mind.

Rekindle Mind offers mental health related services, but our services are not recommended for emergency medical situations. Please do not use our telehealth services or any services available on the platform in cases of medical emergencies. In case of medical emergencies and situations requiring immediate medical attention, please refer to the emergency services closest to your location or contact your local emergency services.

By accessing the platform and the content available on the platform, the user accepts personal responsibility for the results of the use of the information available in the content. User agrees that Rekindle Mind does not guarantee the results of any action taken, advised or otherwise, by this platform or the content. Rekindle Mind provides resources and content for informational and educational purposes only. We do not warrant that the information available on the platform is accurate, complete or up-to-date. The content on this platform is provided for general informational purposes only and should not be taken as professional advice. Any use of the material provided on this platform is at the user's own risk.



All Rekindle Mind materials, including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, software and other items, are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by Rekindle Mind or by third parties who have licensed or provided their material to the platform. You acknowledge and agree that all Rekindle Mind Materials are made available for your limited, non-commercial, personal use. Except as specifically provided herein. No material may be copied, reproduced, republished, sold, downloaded, posted, transmitted or distributed in any way, or otherwise used for any purpose, by any person or entity, without the prior express permission of Rekindle Mind. You may not add to, delete, distort or otherwise modify the material. Any unauthorized attempt to modify any material, to defeat or circumvent any security feature, or to use Rekindle Mind or any portion of the material for any purpose other than its intended purpose is strictly prohibited.



Rekindle Mind will respond to all inquiries, complaints and claims regarding alleged infringement for failure to comply with or violation of the provisions contained in the Digital Millennium Copyright Act (DMCA). Rekindle Mind respects the intellectual property of others, and expects users to do the same. If you believe, in good faith, that any material provided on or in connection with the platform infringes your copyright or other intellectual property right, please send us your copyright infringement request pursuant to Section 512 of the Digital Millennium Copyright Act (DMCA), via our contact information, with the following information:

  • Identification of the intellectual property right that is allegedly infringed. All relevant registration numbers or a statement of ownership of the work should be included.

  • A statement that specifically identifies the location of the infringing material, in sufficient detail so that Rekindle Mind can find it on the platform.

  • Your name, address, telephone number and email address.

  • A statement by you that you have a good faith belief that use of the allegedly infringing material is not authorized by the copyright owner, or its agents, or the law.

  • A statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

  • An electronic or physical signature of the copyright owner or the person authorized to act on the copyright owner's behalf.



Any personal information you provide in connection with your use of the platform and our services will be used in accordance with our privacy policy. See our privacy policy.



The content and information available on the platform (including, but not limited to, data, information, text, music, sound, photos, graphics, video, maps, icons or other material), as well as the infrastructure used to provide such content and information, is owned by Rekindle Mind or licensed to Rekindle Mind by third parties. For all content other than your own, you agree not to modify, copy, distribute, transmit, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or resell any information, software or services obtained from or through the platform. In addition, the following activities are prohibited:

  • Use the platform for any commercial purpose, outside the scope of the commercial purposes explicitly permitted in this agreement and the related guidelines made available by Rekindle Mind.

  • Access, monitor, reproduce, distribute, transmit, broadcast, stream, display, sell, license, copy or otherwise exploit any content of the services, including, but not limited to, the use of any robot, spider, scraper or other automated means or any manual process for any purpose not in accordance with this agreement or without our express written permission.

  • Violate the restrictions of any robot exclusion headers on the platform and platform or circumvent or circumvent other measures employed to prevent or limit access to the platform.

  • Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure.

  • Establish a deep link to any part of the platform for any purpose without our express written permission.

  • Attempt to modify, translate, adapt, edit, decompile, disassemble or reverse engineer any software program used by Rekindle Mind.

  • Circumvent, disable or otherwise interfere with security-related features of the platform or features that prevent or restrict the use or copying of any content.



Due to the nature of the Internet, Rekindle Mind provides and maintains the platform on an "as is," "as available" basis and does not promise that use of the platform will be uninterrupted or error-free. We are not liable to you if we are unable to provide our Internet services for any reason beyond our control.

Our platform may occasionally contain links to other platforms that are not under our control or maintained by us. These links are provided solely for your convenience and we are not responsible for the content of those platforms.

Except as provided above, we cannot provide any other warranties, conditions or other terms, express or implied, statutory or otherwise, and all such terms are hereby excluded to the fullest extent permitted by law.

You shall be liable for any breach of these terms by you and, if you use the platform in breach of these terms, you shall be liable for and shall reimburse Rekindle Mind for any loss or damage caused as a result.

Rekindle Mind shall not be liable for any amount for breach of any obligation under this agreement if such breach is caused by the occurrence of any unforeseen event beyond its reasonable control, including, without limitation, Internet outages, communications outages, fire, flood, war or acts of God.

These conditions do not affect your statutory rights as a consumer, which are available to you.

Subject to the foregoing, and to the maximum extent permitted by law, Rekindle Mind excludes liability for any loss or damage of any kind whatsoever arising, including without limitation any direct, indirect or consequential loss, whether or not arising out of any problem which you notify Rekindle Mind of, and Rekindle Mind shall have no liability to pay any money by way of compensation, including without limitation any liability in relation to:

  • Any incorrect or inaccurate information on the platform.

  • Infringement by any person of any Intellectual Property Rights of any third party caused by your use of the Platform.

  • Any loss or damage resulting from your use of or inability to use th

  • e Platform or resulting from unauthorized access to or alteration of your transmissions or data in circumstances beyond our control.

  • Any loss of profits, wasted expenditure, corruption or destruction of data or any other loss that does not arise directly from something we have done wrong.

  • Any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing or using content on the platform or by transmissions through e-mails or attachments received from Rekindle Mind.

  • All representations, warranties, conditions and other terms that would, but for this notice, be in effect.



Rekindle Mind will not accept any liability for failed, partial or garbled computer transmissions, for any breakdown, failure, connection or availability of computer, telephone, network, electronic or Internet hardware or software, for the acts or omissions of any user, for the accessibility or availability of the Internet or for traffic congestion or for any unauthorized human act, including any error or mistake.



Through your use of platform and services you may encounter links to third party sites or be able to interact with third party sites. These third parties may charge a fee for the use of certain content or services provided on or through their platforms. Therefore, you should investigate as you deem necessary or appropriate before proceeding with any transaction with any third party to determine whether a fee will be incurred. Where Rekindle Mind provides details of fees or charges for such third-party content or services, such information is provided for convenience and information purposes only. Any interaction with third party sites and applications is at your own risk. You expressly acknowledge and agree that Rekindle Mind is in no way responsible for such third-party platforms.



You agree to defend and indemnify Rekindle Mind from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature, including, but not limited to, reasonable legal and accounting fees, brought by third parties as a result of:

  • Your breach of this agreement or the documents referenced herein.

  • Your violation of any law or the rights of a third party.

  • Your use of Rekindle Mind services.



We may change the platform and these terms at any time, at our sole discretion and without notice. You are responsible for keeping yourself informed of these terms. Your continued use of the platform constitutes your acceptance of any changes to these terms and any changes will supersede all previous versions of the terms. Unless otherwise specified, all changes to these terms apply to all users. In addition, we may terminate our agreement with you under these terms at any time by notifying you in writing (including by email) or without notice.



This agreement, together with the privacy policy and any other legal notices posted by Rekindle Mind, shall constitute the entire agreement between you and Rekindle Mind and shall govern your use of the platform.



You agree that any dispute, claim or controversy arising out of or relating to these terms and conditions, or the breach, termination, enforcement, interpretation or validity thereof or the use of the platform, shall be resolved by binding arbitration between you and Rekindle Mind, provided that each party retains the right to bring an individual action in a court of competent jurisdiction.

In the event a dispute arises in connection with your use of the platform or breach of these terms and conditions, the parties agree to submit their dispute to arbitration resolution before a reputable arbitration organization as mutually agreed by the parties and in accordance with applicable commercial arbitration rules.

You agree to initiate a formal dispute proceeding by sending us a communication through our contact information. Rekindle Mind may choose to send you a written offer after receiving your initial communication. If we offer and send you a settlement offer and you do not accept the offer, or we are unable to resolve your dispute satisfactorily and you wish to continue the dispute process, you must initiate the dispute resolution process before an accredited arbitration organization and file a separate Demand for Arbitration. Any award rendered by the arbitration tribunal shall be final and conclusive on the parties.

To the fullest extent permitted by law, you agree that you will not file, join or participate in any class action lawsuit in connection with any claim, dispute or controversy that may arise in connection with your use of the platform.

The courts of the United States, specifically the courts located in the State of (Insert State), shall have jurisdiction over any dispute, controversy or claim relating to Rekindle Mind and its business operations. Any such dispute or controversy shall be brought and resolved in the courts of the United States, specifically the courts located in the State of (Insert State).



These terms and conditions are governed by the laws of the United States. Use of the platform and services are not authorized in any jurisdiction that does not give effect to all of the provisions of these terms.

Our compliance with these terms is subject to existing laws and legal process, and nothing contained in these terms limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of our platform or information provided to or collected by us in connection with such use.

If any section of these terms is held invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired. Our failure to enforce or delay in enforcing any provision of these terms at any time does not waive our right to enforce the same or any other provision in the future.

Any rights not expressly granted herein are reserved.



If you have questions or concerns about these terms, please contact us through our contact page or by using the contact information below:

Rekindle Mind.